I had same problem. It was not the honing wheel. It was the drive wheel. I contacted support. Received new drive wheel in a few days. Problem solved.
See my note about the same thing as you.
https://forum.tormek.com/index.php?topic=4558.0
John
See my note about the same thing as you.
https://forum.tormek.com/index.php?topic=4558.0
John