Vibrations and noise Tormek T8

[magnus]

Hello
I recently got my new Tormek T8. Most is positive.
However there is quite a bit of vibrations from the machine when running. The vibrations is pretty annoying and can be felt in the whole workbench. This also makes the machine quite loud. It is much louder than my old T4. When i put my hand on the shell it is very tangible.
Since i don´t know what is normal i would like to ask you:
Can you feel vibrations from the shell of your machine when running?
(My old T4 (not very old) is super smooth- not even a tiny vibration can be felt when running)
all best
Magnus

[Ken S]

Welcome to the forum, Magnus.

The noise with the T8 is usually with the lift mechanism of the water trough. If you remove the water trough, does the noise stop? Either way, your best solution is to email support (support@tormek.se). The noise is generally an easy user fix.

Keep us posted.

Ken

[magnus]

Thank you Ken
I dont think it is the water tray. It is the motor. It is much louder than my T4.
I have searched the forum and found this video:

https://vimeo.com/1150996754?share=copy&fl=sv&fe=ci

My unit sounds the same except for the faint crackling sound. It is just the quite loud humming from the motor that i find to loud (much louder than my T4).
I can however return it for a refund (just got it) but now i dont know if i should order another one?
I think i will stick with my T4 for a while.

[Ken S]

Magnus,

Whether you choose to order another T8 or not is entirely your decision. However, I would interject an observation into the conversation: An under appreciated aspect of Tormek is customer service. The warranty is "the real deal". I have followed numerous customer issues over the years which have been posted on the forum, including one issue of my own. When the issues have been handled through support, the service is generally above and beyond.

One of the joys of my visit to Tormek was getting to know in person team members I had previously known only through email. Among these new friends is the head of support. He is employee number six, and has been with Tormek since the early eighties. Anyone using a vintage Tormek, he was probably part of the team which built it. He is very conscientious and is also part of the design committee. 

Do keep us posted.

Ken