Welds on US-430 extended support

[micha]

jvh,

now that's really quite different. Mine is one of the first US-430, too, but no problems with alignment or rust. I guess you should forward those pictures to Tormek support.

Mike

[Ken S]

JVH,
Please email your photos and descriptions to support@tormek.se
Ken

[jvh]

Hello,

I've just got final reply from Tormek support and they will replace my US-430, because it is not supposed to be like that.

What a support! Thank you very much guys.


jvh

[Ken S]

JVH,
It has been said that "contact support" is my pat answer. That may be so, however, as you have seen, it works.
I am pleased but not surprised with your happy resolution.
Ken

[cbwx34]

JVH,
It has been said that "contact support" is my pat answer. That may be so, however, as you have seen, it works.
I am pleased but not surprised with your happy resolution.
Ken

Actually it was... "Too bad this has to be the 'pat' answer"...

[Ken S]

I agree, CB. In a perfect world, my pat answer shouldn't be necessary. In this world, I am very grateful for a reliable, responsive support service. I would also mention my other pat answer, purchase your Tormek through an authorized dealer you will trust through the years. It also works.

Ken

[John_B]

My US-430 came from the second production run and it does not have the issues described above. I am glad I got it when I did; perhaps procrastination is not all bad.

What I find convenient is that I can set each side up one for grinding and one for honing using a predetermined projection distance for each. Makes things go a bit faster when all I have to do is rotate the machine.

[BeSharp]

Wow, I was about to post that I have the same problem with all three US-430's (bought from Big Bear Tools in Canada), but you guys beat me to it. As it would hinder production to return them and wait for "correct" ones, I guess I'll be filing/grinding down mine. 

[Ken S]

I would suggest contacting support (support@tormek.se). In my case, just a couple of minutes with my file made the world "safe for democracy". If my support bar weld looked like the one in the photo posted earlier, I would have contacted support. Send them photos of your welds. If they are that bad, I would be surprised if support would leave you high and dry for a shipping period.

Ken

[QUADroach]

Hello,

I've just got final reply from Tormek support and they will replace my US-430, because it is not supposed to be like that.

What a support! Thank you very much guys.


jvh

Good service like that is rare these days