Messages

Good morning,

As promised, here is a summary of my complaint regarding the DF-250 wheel.

As I wrote earlier, on Monday, January 15, I received information from Tormek that the e-mail had been sent to a currently absent employee who was to contact me as soon as possible.
On January 22, I received a copy of an email sent to the company in Germany that Tormek was asking them to deal with the replacement of the product.
On Thursday, January 25, the DF-250 wheel was replaced with a new one in perfect technical condition.

So, next week I will start testing my Tormek T8.

Piotr

Good morning everyone,

On Monday, January 15, I received information from Tormek that the e-mail was sent to an employee who is currently absent and who will contact me as soon as possible.

So, I'm waiting.

Ken,
Thank you for your information.

For fear that my question sent a week ago (written in English) might have ended up in spam, yesterday I also translated the text (using Google Translate) into Swedish and resent the question to Tormek's email address.

Since your information shows that the e-mail address is correct, I will wait another week and let you know on the forum whether I received help and to what extent.

Again thank you very much,
Piotr.

First of all, thank you very much for your quick reply.

No. I have not yet contacted the company where I ordered the "T8 black" because I live in Poland and I bought the T8 in Germany.

Also, reading this forum, where everyone approval Tormek's service so much, and taking into account the 50-year warranty, direct contact with Tormek looked like to me the most obvious way to solve the problem.

Piotr

I would like to ask you for information about the quality of service provided by Tormek.

I recently purchased a Tormek T8 black with a DF250 diamond wheel. Unfortunately, after unpacking the box, it turned out that the new wheel had numerous dark spots and chips.

I have already sent an inquiry (actually a complaint) twice to the address provided on this forum: support@tormek.se, but unfortunately, despite the passage of over a week, I have not received a single response.

Does anyone know if the address support@tormek.se is correct and still valid?

What is the point of providing a 50-year warranty by the manufacturer if it does not even respond to notifications regarding a newly purchased product?

Thank you very much in advance for your help,
Piotr