Quote from: Stickan on March 16, 2018, 01:47:34 PMQuote from: SHARPCO on March 16, 2018, 12:00:28 PMQuote from: Stickan on March 16, 2018, 08:56:47 AMQuote from: wootz on March 16, 2018, 04:26:28 AM
Guys, I apologies for my tone in my last post.
I do love Tormek, and trust its quality, like a son trusts his father.
And like when a son finds out his father is not ideal, I had sort of a childish reaction, that I am now ashamed of.
I actually bought 2 new jigs, and one is fine, and works perfectly well, but the other has the skewed adjustable stop that doesn't hold, it is lighter in weight, and dimensions are slightly different.
I therefore think this different jig is either a defective production batch or counterfeit.
Hi,
Happy to read that it was one jig that was faulty.
No one is to blame but us if something is of bad quality. Our quality checks normally prevent this but items can sometimes pass inspection without we notice that it has quality issues. Things like this always make us better.
I have sent you an email and also made our Importer in Australia aware of this so you get a jig that is as it should be.
Sincerely,
Stig
Hello. Stig.
I'm having the same problem. I think there is a problem with the entire jig produced sometime in 2017.
Hi,
Sometimes it takes time to answer some questions. This was one.
As usual, I am going to answer the honest way.
To start with, you are wrong.
We produce thousands of the SVM-45 every year. We have less issues with this model in zink than the previous one in aluminum. 2018, so far, I have a handful of issues, one was operator problems. And this might be jigs that was purchased last year or even 2016. And some jigs that I have got sent to Sweden for inspection had traces of damage after they have been dropped to the floor, most likely from the user. Which sadly, we might find out after we replace a jig.
We stopped making the adjustable handle with a screw to lock it. The treads in the nylon got worn out as most users used to much force when they tightened it. The solution with the o-ring made even the adjustment easier.
Sadly, whatever I answer, it sounds like an defensive speech. If someone has an issue, contacting us on support@tormek.se is easier and faster to get help than to post things here. Luckily, Ken S does inform me when I need to check the Forum If I have been absent for a while.
Sharpco, I will send an email to our Korean importer to help you so you get jigs that you can accept. We don't want unhappy customers.
Sincerely,
Stig
This is becoming a full time job for you Stig!
This is my take... Yes there is a little play in the position of the black adjustment knob on the SVM-45 held somewhat securely by the internal o-ring, however i haven't found that minor resulting movement to change much on the bevel and the vast majority of my knives are large scandi bevels so I'd likly notice a difference before those who sharpen small secondary bevel knives - not to mention I am ridiculously obsessive and a perfectionist. I just try to keep things centered...
The beauty without having a locking screw that holds the black adjustment knob in place is that it can be quickly adjusted back and forth, which otherwise would need to be unscrewed to loosen then adjust the jig, then re tightened.
When using both the SVM-45 and 00 together, coupled with a hand made knife, you can guarantee that the minor imperfections of the knife being handmade will affect the bevel position on the stone in relation to it being held in the jig. Adjusting that black knob is essential, it's quick, easy and efficient as it is. I advise anyone struggling with this set up to watch how the sharpeners at the Dalah horse co. (demo on youtube) sharpen their tools adjusting that black knob!
I like the sound of the duct tape idea which may help remove the slop!
As I have mentioned in my other post ( I know I have only posted once before this!) the tormek and it's jigs (of course I can only comment on the ones I have used) work beautifully, sadly it's us, the user that let the machine down.
The guides that you use with the Tormek are exactly that, guides. There is still skill involved on behalf of the user!
As stated before, a learner driver wouldn't blame a car for not driving properly, it will drive, but you have to practice how to do it - it will drive beautifully if you drive it beautifully. Like anything the Tormek has a learning curve.
It looks like this discussion is getting a little heated, which is a shame and is one of the reasons I have stayed away from forums and online groups up until someone asked me via instagram to share my thoughts. Just my 2cents on this topic.
Warm regards,
Tom.