Well thanks to everyone for helping. I did spend some time sanding at it and it at least isn't as bad as it was. I still would say it is a bit disappointing from what I would expect, the main reason I spent so much (almost twice any competitor) was the expectation that it would work great out of the box. I do enjoy the new sharpness of my chisels, knives, everything.
However as Ken pointed out, it was for the sharpening that I bought it not for the honing. For that it does as I expected. Plus I really do like the Silver color of this special edition, to be honest if it wasn't for that I may have returned it when I had the initial trouble with the wheel but they didn't have another one to try! I think I will enjoy it in the long haul though, so maybe for the better.
However as Ken pointed out, it was for the sharpening that I bought it not for the honing. For that it does as I expected. Plus I really do like the Silver color of this special edition, to be honest if it wasn't for that I may have returned it when I had the initial trouble with the wheel but they didn't have another one to try! I think I will enjoy it in the long haul though, so maybe for the better.