Not sure if all Axmister shops sharpen tools, but Warrington does. Best to check first. They have a dry grinder with the bgm 100 ( I think ). They shape the tools with that if necessary then tranfer the tool to the Tormek to get it sharp as possible. Having the dry grinder with the bgm 100 would probably solve all my problems but I don't have the room for another grinder or the budget. And I'd probably only be buying it for the skew, which I hate using anyway! :-) So the axminster solution is best for me. But I am gonna ask them to try to shape the skew on the tormek first to see if I'm doing something wrong, or to make sure the chisel isn't hardened in anyway.