Hello folks,
This is my first post on the forum. I recently treated myself to a new Tormek T8 with a few of it's accessories. I have been using a dry bench grinder so far, and was about done with all the dust and shop-made jigs. I wanted something safer, less noisy, and more accurate.
However, when I opened my brand new T8, I was greeted with what you see in the photos below. There were pieces of styrofoam and black marks on the stone wheel. The plastic tray was all scuffed up. And the T8 body had some marks on it as well.
Looking at the packing more closely, I think I have an idea of what happened. The styrofoam tray above the "stone wheel + t8 unit" broke (see photos below). It must have pushed down on the plastic tray. The way Tormek packages its system is such that the plastic tray, the weakest part of the system, is placed on stop of the grinding wheel with only a small somewhat-thin piece of styrofoam separating both parts!
I think the Tormek packaging leaves something to be desired. The stone wheel should be wrapped and packaged either entirely separately or in an enough styrofoam to protect it and the rest of the system sufficiently.
I was considering keeping the machine, if I could confirm these were all cosmetic issues and would not affect the machine performance. But I was not feeling happy at all. Why should I accept a new machine in this condition. I contacted Tormek support which directed me to contact the site I purchased the machine from. I contacted Amazon and they immediately accepted a return, scheduled a pickup time and even gave me a $20 discount for my troubles.
I went ahead and purchased another T8 system. The new unit came out better but still had some slight marks on the plastic tray from touching the stone and the stone still had some black streaks on it. In fact, even the Tormek official "Getting Started" video shows the stone and tray had some marks on them! https://www.youtube.com/watch?v=5d8jcG6bzJ4
I know that Tormek is one of the highest rated sharpening systems out there. But if I were to rate their packaging, it would be 3/5
I understand the need for smaller more compact packaging. But there must be a better way than the current design, in my opinion.
Anyways, sorry for the long post. I just wanted to share my thoughts on this topic. How did you guys find the Tormek packaging on your system?
This is my first post on the forum. I recently treated myself to a new Tormek T8 with a few of it's accessories. I have been using a dry bench grinder so far, and was about done with all the dust and shop-made jigs. I wanted something safer, less noisy, and more accurate.
However, when I opened my brand new T8, I was greeted with what you see in the photos below. There were pieces of styrofoam and black marks on the stone wheel. The plastic tray was all scuffed up. And the T8 body had some marks on it as well.
Looking at the packing more closely, I think I have an idea of what happened. The styrofoam tray above the "stone wheel + t8 unit" broke (see photos below). It must have pushed down on the plastic tray. The way Tormek packages its system is such that the plastic tray, the weakest part of the system, is placed on stop of the grinding wheel with only a small somewhat-thin piece of styrofoam separating both parts!
I think the Tormek packaging leaves something to be desired. The stone wheel should be wrapped and packaged either entirely separately or in an enough styrofoam to protect it and the rest of the system sufficiently.
I was considering keeping the machine, if I could confirm these were all cosmetic issues and would not affect the machine performance. But I was not feeling happy at all. Why should I accept a new machine in this condition. I contacted Tormek support which directed me to contact the site I purchased the machine from. I contacted Amazon and they immediately accepted a return, scheduled a pickup time and even gave me a $20 discount for my troubles.
I went ahead and purchased another T8 system. The new unit came out better but still had some slight marks on the plastic tray from touching the stone and the stone still had some black streaks on it. In fact, even the Tormek official "Getting Started" video shows the stone and tray had some marks on them! https://www.youtube.com/watch?v=5d8jcG6bzJ4
I know that Tormek is one of the highest rated sharpening systems out there. But if I were to rate their packaging, it would be 3/5
I understand the need for smaller more compact packaging. But there must be a better way than the current design, in my opinion.
Anyways, sorry for the long post. I just wanted to share my thoughts on this topic. How did you guys find the Tormek packaging on your system?