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I recently purchased a Tormek sharpening system, used. The previous owner is adamant that distilled water be used in the trough. Is that a requirement, or is it not necessary?

I recently acquired a used Tormek sharpening system. The problem I am having is that the chisels are not sharpening to a square finish. I have checked all of the fixtures and everything is 90 degrees to the stone. I have the chisel placed in the guide at 90 degrees and move it steadily across the stone as the stone is turning. I have the same result if using either toward the stone sharpening or away from the stone. So I have both the upper guide and also the lower guide on this tool and get the same result at both locations. Can you suggest a remedy to this problem?
Also the tool does not have the scale on the face of the housing for measuring the size of the stone for angle setting, is that something I can pick up?
Thank you in advance for your help, I love the tool but for this one flaw.