Tormek Community Forum

In the Shop => Knife Sharpening => Topic started by: dgendrud on November 21, 2022, 08:27:18 PM

Title: Knifegrinders vertical base software
Post by: dgendrud on November 21, 2022, 08:27:18 PM
Hello,
I have a Frontal Vertical Base from Knifegrinders, but have lost the angle setting software for it due to a Windows OS update.  I have not been able to get a response from knifegrinders after trying their support email several times.  They confirm receiving my support request every time, but never respond with how to get another copy of the angle setting software.  Is there any source for downloading this software?  Just hoping someone here can help with this.
Regards,
Doug Endrud
Prescott, AZ
Title: Re: Knifegrinders vertical base software
Post by: Drilon on November 21, 2022, 08:48:25 PM
I would use Calcapp instead. https://connect.calcapp.net/?app=qq0pg0#/

Very easy to use.

Regards
Drilon
Title: Re: Knifegrinders vertical base software
Post by: cbwx34 on November 21, 2022, 09:01:47 PM
Quote from: dgendrud on November 21, 2022, 08:27:18 PM
Hello,
I have a Frontal Vertical Base from Knifegrinders, but have lost the angle setting software for it due to a Windows OS update.  I have not been able to get a response from knifegrinders after trying their support email several times.  They confirm receiving my support request every time, but never respond with how to get another copy of the angle setting software.  Is there any source for downloading this software?  Just hoping someone here can help with this.
Regards,
Doug Endrud
Prescott, AZ

You might try the email address in this post...  https://forum.tormek.com/index.php/topic,5023
Title: Re: Knifegrinders vertical base software
Post by: Scotty on November 21, 2022, 10:16:09 PM
Vadim Kraichuk (founder of Knife Grinders) unexpectedly passed away earlier this year.
I do not believe that they are monitoring or responding to any email queries.
The website is still up but not updated.
I doubt you can order anything from them if you are so inclined.
Title: Re: Knifegrinders vertical base software
Post by: Daniel.V.Kraichuk on May 29, 2023, 01:58:30 AM
Quote from: Scotty on November 21, 2022, 10:16:09 PMVadim Kraichuk (founder of Knife Grinders) unexpectedly passed away earlier this year.
I do not believe that they are monitoring or responding to any email queries.
The website is still up but not updated.
I doubt you can order anything from them if you are so inclined.

The Bussiness is still running, please see the following link for business updates: https://forum.tormek.com/index.php?action=profile;area=showposts;u=34905
Title: Re: Knifegrinders vertical base software
Post by: Daniel.V.Kraichuk on May 29, 2023, 02:03:48 AM
We are experiencing some issues with our Vertical base Software which incorporates its unavailability on newer iPhone updates.
If you have experienced this issue please send me an email at daniel.kraichuk@gmail.com so I could provide you with a refund. Our programmer will soon be contacted to hopefully resolve this problem if possible.

Sorry for any inconvenience.

Kindest Regards,
Daniel Vadimovich Kraichuk
KG
Title: Re: Knifegrinders vertical base software
Post by: Ken S on May 29, 2023, 04:08:02 AM
Thank you for posting, Daniel.

Ken
Title: Re: Knifegrinders vertical base software
Post by: BigDude on March 26, 2024, 10:29:49 PM
Thank you Daniel. A working app for the iPhone would be great!!!

-DON-
Title: Re: Knifegrinders vertical base software
Post by: cbwx34 on March 26, 2024, 11:06:08 PM
Quote from: BigDude on March 26, 2024, 10:29:49 PM... A working app for the iPhone would be great!!!

-DON-

The Calcapp Calculators (https://knifesharpeningcalculators.wordpress.com/) work on the iPhone.  :)