Today a new customer dropped of a batch of knives to be sharpened. They were all extremely dull with no big chips. Under my loupe I could see tiny chips from a lot of use but these were taken care of with a coarsely graded stone. Once I started sharpening I also noticed that the bevel on each side of some of the knives was not the same from end to on either side. It has been a while since I have done anything but repeat customers but I don't remember seeing edges like this. I gave her my short knife care talk and a hands on steeling demonstration. She seemed pleased and paid me twice what I was asking. She had 13 sharpened and held 5 back for round 2.