Hello. Does your SG-250 also has such small " nick" on top surface ? When I got it brand new, there was a light spot on grindstone, after first trueing I noticed a very small hole, I thought, that it will go away, but now my grinding stone has a diameter about 243 and the hole gets bigger. Is it normal or I have a faulty grindstone ? I'll listen any suggestion :) I'll include a link with pictures http://nagi.ee/photos/tartustuff/sets/404891/ (http://nagi.ee/photos/tartustuff/sets/404891/)
Have you reported this to Tormek support? On the forum we can offer our thoughts and experiences. Tormek support can correct the situation if it is a warranty issue.
support@tormek.se
Ken
It's definitely not normal to have a hole in the grindstone. Sounds like a defect to me.
That's not normal. When I first got my machine areas of the wheel had abnormal pitting. First just one spot then other larger areas developed. Dressing the wheel did not remove them, it simply uncovered other areas. It was nasty as these areas would grab a blade and pitch it back. Tormek replaced the wheel and no more problems.
My wheel was not exactly what you show. This is what one of the smaller areas looked like:
(http://i1275.photobucket.com/albums/y441/grepper00/wheel_zpsowpzoiii.jpg)
Quote from: Ken S on October 21, 2016, 10:31:54 PM
Have you reported this to Tormek support? On the forum we can offer our thoughts and experiences. Tormek support can correct the situation if it is a warranty issue.
support@tormek.se
Ken
Thank you Ken for advise. I was planning to do that, but thought, I'm asking before from this forum members.
Kolekoll,
Please do not misunderstand me. We welcome your questions and are pleased to help. Whenever there is a possible defective component, Tormek in Sweden is your best path.
Do not hesitate to post.
Ken
Quote from: Ken S on October 21, 2016, 11:27:19 PM
Kolekoll,
Please do not misunderstand me. We welcome your questions and are pleased to help. Whenever there is a possible defective component, Tormek in Sweden is your best path.
Do not hesitate to post.
Ken
Ken, everything is allright :). I do appreciate all of your respond ! I already sent a question to Tormek support in Sweden. I'll see, what they answer .
Let us know what you hear from Sweden.
Keep in mind that, unlike some of us insomniac forum fanatics, the support people have a family life on the weekends. I would consider a response by Monday excellent service.
Ken
Quote from: Ken S on October 21, 2016, 11:45:37 PM
Let us know what you hear from Sweden.
Keep in mind that, unlike some of us insomniac forum fanatics, the support people have a family life on the weekends. I would consider a response by Monday excellent service.
Ken
Yeah, since I live in Estonia, I know, that in Friday evening usually people in Nordic countries trying to go to home as fast as possible and forget all work related duties :)
Why should the Nordic people be any different than the rest of the world? :)
Ken
Ok, here is the suggestion from Sweden.
Hi,
Sorry for this, It should disappear after you true it sometimes but it's not supposed to be like this.
My suggestion is that you measure the stones diameter, and true it down until the hole is gone.
Measure it again and let me know how much you had to remove. I will compensate you in some way for this.
Best Regards,
Stig Reitan
Based on your pictures, that's a pretty ugly looking hole, and an obvious defect. They should have a new wheel already in the mail to you, instead of asking you to true it out. I see it as their problem, not yours. It's a brand new stone. But that's just me. I sure hope they come through for you. RR
REM ... That what actually I hoped too, but ok, I'll grind it down until that hole disappears ( it is actually gets bigger, when using grinding wheel for sharpening and trueing, in near future I can't use this stone anymore, may be just for trueing only :) ), but for some reason I think, the SG-250 will look after that like a donuts ring .. It shrinked already from 250 to about 243 .. with using some sharpening and then trueing and trueing and trueing :)
Having had the chance to meet with Stig on several occasions, I trust him to do right by you.
A new replacement grinding wheel would seem the ideal solution to me. That said, it may not be the only desirable option for you. I would have faith. Grinding wheels, like brake shoes, areconsumables. They are very useful, but not precious.
Grind away the defect. Use the wheel; it should have plenty of life remaining. Compensation in some way may well be worth more than a few millimeters of grinding wheel.
Keep us posted.
Ken
If the stone is new I would definitely not accept to true it.
At first that is not a work a customer has to do and second who guarantees that the defect does not reach deeper down in the structure of the stone.
For me Tormeks answer is totally customer unfriendly and not legal in Germany. (The whole EU?)
Rolf
Quote from: Ken S on October 24, 2016, 04:47:24 PM
Having had the chance to meet with Stig on several occasions, I trust him to do right by you.
A new replacement grinding wheel would seem the ideal solution to me. That said, it may not be the only desirable option for you. I would have faith. Grinding wheels, like brake shoes, areconsumables. They are very useful, but not precious.
Grind away the defect. Use the wheel; it should have plenty of life remaining. Compensation in some way may well be worth more than a few millimeters of grinding wheel.
Keep us posted.
Ken
Ken, I have no doubt, that this issue will be solved. Definitely ! Tormek has a good reputation. Every company could have some faulty parts, no big deal, important is that it will be solved :).
Quote from: Hatchcanyon on October 24, 2016, 05:00:44 PM
If the stone is new I would definitely not accept to true it.
At first that is not a work a customer has to do and second who guarantees that the defect does not reach deeper down in the structure of the stone.
For me Tormeks answer is totally customer unfriendly and not legal in Germany. (The whole EU?)
Rolf
Rolf, I would be not so harsh on Tormek customer service .. I do understand them too.. They have to figure out somehow, is it manufacturing fault or customer. I would give some time and I'm sure we can find the middle way or replacement solution. Probably I have to go to Estonian company, who sold it to me, but I'll wait the answer from Sweden. I feel pretty positively right now.
Everything worked out, I had e-mail from Stig ( Sweden, Tormek customer service ) and tomorrow I'll go to company( Estonian company ), where I bought that Tormek and for a new stone on warranty. I'll do this tomorrow and will keep posted, how it goes.
Well, I had to call in a few markers and twist a few arms, but I finally got them to ..... KIDDING >>>> KIDDING >>>>>
Glad to see Tormek stepped up to the grindstone. They did the right thing. Hat's off to them !!!! Glad it worked out. RR
Another goal for Sweden!
Ken
I also rejoice with you at the correct solution of this issue. :)
Jan
Very good!
At last the right solution!
Rolf
"At last" the right solution.
Considering that Kolekoll first posted the topic on the twenty first and it was resolved by the twenty fourth, I consider that quite acceptable resolution time. (Would that all our difficulties in life be resolved that quickly! :)
I have become convinced that early contact with Tormek support is the key to rapid resolution of service problems. The forum is more than willing to offer guidance; support makes it happen.
Well done, Tormek.
Ken
I tend to agree with Ken (I hate when that happens), although there was a scary moment there at first when it was suggested that "truing will set you free". However, I also think that a two week, all expenses paid trip to Sweden would be entirely appropriate.
I will speak to my Uncle Sven and see what can be arranged. I can't divulge his actual status over there, but ....... enough said. R ;D
Hi everyone, looks like warranty replacement going flawlessly. Sent all e-mail exchange between me and Sweden , to company , where I bought that Tormek. No question asked. :)
As to free trip to Sweden, would be nice too, for example Tormek manufactory :) . I would definitely accepting that offer .. but I do accept a new SG-250 too, instead of free trip to Sverige, at least, I can start to sharpen knives again. I'm considering also buying some Kings grinding wheel too, I'd like to try them.
Thank you guys for support, you are GREAT !
You are most welcome, Ero. We will look forward to the sharpening news from Estonia. Let us know how the new grinding wheel works.
Ken
ps Our families used to be neighbors. We lived just down the Baltic coast in Rostock until 1873.
If you bought the Kings, post up your thoughts. There were some posts about it years back, and what I remember is it is one grain, and a much softer wheel.
I am reluctant to discuss competitor's grinding wheels, as Tormek also sells two extra grinding wheels. I really hate to sound like a moderator, but it goes with the territory.
Ken
I agree, Ken. Private messaging works well, however.
Quote from: Ken S on October 26, 2016, 05:22:13 PM
I am reluctant to discuss competitor's grinding wheels, as Tormek also sells two extra grinding wheels. I really hate to sound like a moderator, but it goes with the territory.
Ken
So don't. You don't have to get into the discussion.
The wheels were discussed before. I think current opinions on whether they improved, or are still soft, is still a good thing and fair discussion. I do not believe that everyone would want them, but I do believe being aware of ones options, is. fair. I know we have discussed CBN before, which would be a specialty thing, why would this be different?