The Tormek dealer who listened and followed through

[Ken S]

I while back I visited Hartville Hardware in Hartville, Ohio. I have been a Hartville customer for over forty years and have purchased almost all of my Tormek gear there. Sharpen a Dull Wit had recently posted his turkey baster idea on the forum. I shared this idea with three of the salesmen I know. One remarked that they should put up a sign.

I happened to visit Hartville yesterday. I could not miss the large type sign in the Tormek area:
                TIP:
    USE TURKEY BASTER TO
    REMOVE WATER FROM
    RESERVOIR TO AVOID
            SPILLAGE
    Housewares Dept. Aisle 15

When I pointed the sign out to the salesman, he told me that a customer had suggested it......

I visited the housewares department. They actually sell two different turkey basters. The larger version was like I had purchased previousle. They also had a smaller version, also. I will call it the "T4" version. It might require an extra pump or two, but it fits very nicely in one of my Tormek drawers. For $2.58, I decided to splurge.

Bravo to Hartville Hardware for listening to its customers.

Ken

[jeffs55]

Shall we refer to Hartville Hardware as the dealer that "could" or "would" deliver? The "would" is by far the stronger admonition. And "DID" the maximum praise.

[Ken S]

I'm not sure what you mean. I was describing an experience this weekend with roots to the forum. I have had very positive dealings with this establishment for forty years.

Ken

[jeffs55]

I am trying to say that Hartville Hardware did all that was humanly possible to make your issue "right" as in "whole" as in "correct" as in " the way you wanted it to end up".